Franchise Motor Dealership – Frequently Asked Questions (FAQ)
Sales & Vehicle Information
1. What types of vehicles do you sell?
We offer a wide range of new and pre-owned vehicles, including hatchbacks, sedans, SUVs, bakkies, and more. Please click on the BRANDS tab to view all our brands.
2. Do you sell both new and used cars?
Yes. We stock brand-new vehicles from our authorised brands as well as certified pre-owned vehicles.
3. Can I request a specific model or colour if it’s not in stock?
Absolutely. We can source or special-order vehicles through our manufacturer network.
4. Do your pre-owned vehicles come with a warranty?
Many of our pre-owned vehicles include an optional extended warranty or manufacturer-backed warranty. Ask our sales team for details.
6. Do you offer vehicle trade-ins?
Yes. We provide fair and competitive trade-in valuations and offers.
7. Are your pre-owned vehicles inspected?
All pre-owned vehicles undergo a thorough multi-point inspection before being sold.
8. Do you sell vehicle accessories?
Yes. We offer genuine manufacturer-approved accessories and parts.
Finance & Purchase Process
9. Do you offer vehicle finance?
Yes. We work with major banks and finance institutions in South Africa to offer competitive finance options.
10. What documents do I need for finance approval?
You will need a valid South African ID, driver’s licence, proof of income, and proof of residence.
11. Do you offer balloon payment or residual value finance options?
Yes. We can structure your finance plan to suit your budget and preferences.
12. Can I get pre-approved for finance before visiting the dealership?
Yes. We offer online finance applications for your convenience. Please click on the finance tab to access
13. Do you assist with vehicle insurance?
Yes. BB INSURE is an insurance broker to get you tailormade insurance for your next vehicle.
Service & Maintenance
14. Do you have an authorised service centre?
Yes. Our service centre is fully equipped and staffed by manufacturer-trained technicians.
15. Can I book a service appointment online?
Yes. You can book a service through our website or by calling our service department.
16. Do you use genuine parts?
Always. We use genuine manufacturer parts to ensure vehicle safety, performance, and warranty protection.
General & Customer Support
17. Do you offer roadside assistance?
Most new vehicles come with roadside assistance as part of the manufacturer’s warranty. Check your plan for details.